Shipping policy

SHIPPING POLICY

Thank you for shopping with SONICS IMPORTS INC. Please review the following information about order processing, shipping charges, delivery and shipment-related concerns.

ACCEPTANCE OF TERMS AND POLICIES

By placing an online order with SONICS IMPORTS INC, you agree to our Terms of Service, this Shipping Policy and our Refund Policy, as presented to you before you submit your order.

Terms of Service:
https://www.sonicsimports.com/policies/terms-of-service

Shipping Policy:
https://www.sonicsimports.com/policies/shipping-policy

Refund Policy:
https://www.sonicsimports.com/policies/refund-policy

Our Privacy Policy explains how we collect, use and handle personal information:
https://www.sonicsimports.com/policies/privacy-policy

Shipping charges quoted after checkout require your approval before they are charged. Authorization to store or charge a payment method remains subject to the applicable payment authorization and is not established solely by this policy.

ORDER PROCESSING AND DELIVERY TIMES

Available shipping methods depend on the products ordered, destination and carrier availability. We will confirm the available shipping options and estimated delivery timeframe when arranging your shipment.

Orders typically require 1–3 business days to process after payment, shipping charges and any required account documentation have been confirmed, unless we agree otherwise in writing. Processing time is separate from the carrier’s transit time.

Delivery estimates begin when the carrier receives the shipment. They are estimates rather than guaranteed delivery dates unless we expressly confirm a guaranteed service in writing. Weather, holidays, carrier disruptions and other circumstances may affect delivery.

If we cannot ship within the timeframe promised for your order, we will notify you and provide any revised shipping estimate, cancellation option or refund required by applicable law.

SHIPPING COSTS

Shipping charges are quoted separately after checkout based on the destination, available shipping method, and size and weight of the order.

A shipping amount of $0 at checkout does not mean shipping is free unless SONICS IMPORTS INC expressly confirms a free-shipping offer.

We will contact you with the shipping cost for your approval before charging it or dispatching your order. Approved shipping charges will appear on your invoice. Payment must be received before shipment unless we have agreed to different payment terms in writing.

If you do not approve the quoted shipping cost, you may cancel the unshipped order and receive a refund of any payment collected for that order.

Please contact us before ordering if you need a shipping estimate.

ORDER TRACKING

Tracking information will be provided when available for your shipment. Tracking updates depend on the carrier and may not appear immediately after a shipping label is created.

If tracking appears incorrect, stops updating or shows a delivery you have not received, please contact us at info@sonicsimports.com with your order number.

SHIPPING ADDRESSES AND DELIVERY ISSUES

Customer is responsible for providing a complete and accurate shipping address, including any applicable business name, suite or unit number, and delivery instructions.

If an address needs to be corrected, contact us as soon as possible. We cannot guarantee changes after an order has been dispatched.

If an incorrect or incomplete address supplied by Customer results in an address-correction charge, return shipment or redelivery charge, Customer may be responsible for reasonable, documented additional costs, to the extent permitted by applicable law. Any additional charge to a saved payment method must be covered by a valid authorization.

SONICS IMPORTS INC is not responsible for delays or delivery failures caused by inaccurate information supplied by Customer, except to the extent applicable law provides otherwise. This does not exclude responsibility for errors made by SONICS IMPORTS INC.

SHIPMENTS TO BROKERS, FREIGHT FORWARDERS AND THIRD-PARTY LOGISTICS PROVIDERS

If Customer directs us to ship an order to a broker, freight forwarder or third-party logistics provider, that location will be treated as Customer’s designated delivery address for our shipment.

SONICS IMPORTS INC is responsible for fulfilling the order and arranging delivery to that address according to the agreed shipping terms.

To the extent permitted by applicable law, SONICS IMPORTS INC is not responsible for loss, damage, shortages or delays caused by the broker’s or forwarder’s handling, storage, repacking or onward shipment after delivery to the designated address.

Customer should arrange for the receiving party to inspect the shipment promptly, document its condition and report any discrepancies. Claims arising from subsequent handling or transportation should be directed to the responsible broker, forwarder or onward carrier.

This provision does not exclude responsibility for our own fulfillment or packing errors, shortages that existed before delivery, or other obligations that cannot lawfully be excluded.

SHIPPING RESTRICTIONS AND REGULATED PRODUCTS

We ship only to eligible destinations where the products and shipment are permitted by applicable law and accepted by the carrier. Not every product can be shipped to every location.

Restrictions may apply to tobacco, vaping products, flavored products, kratom, CBD, THC and other cannabinoids, and other regulated merchandise.

Customer is responsible for providing accurate business and destination information and maintaining any licenses, permits or resale documentation required for Customer’s purchase, receipt or resale of the products.

SONICS IMPORTS INC remains responsible for legal obligations applicable to it as the seller. This policy does not transfer our statutory shipping, licensing, reporting or tax obligations to Customer.

We may request supporting documentation, restrict shipping methods, decline restricted items or cancel an order that cannot lawfully be fulfilled. Payments collected for items we cannot lawfully ship will be refunded as required by applicable law.

If a shipment is detained, rejected or seized, please notify us promptly. Responsibility for resulting losses or costs will depend on the circumstances, the parties’ respective obligations and applicable law. This policy does not waive rights or remedies that cannot lawfully be waived.

LOST, DAMAGED OR INCOMPLETE SHIPMENTS

Please inspect your shipment promptly upon receipt. If a shipment is lost, damaged or missing items, contact info@sonicsimports.com as soon as reasonably possible and provide:

• Your order or invoice number;
• The tracking number, if available;
• A description of the issue and any affected or missing items; and
• Photos of the shipping label, outer packaging, internal packaging and damaged merchandise, when applicable.

Please retain the merchandise and packaging while the issue is reviewed, as the carrier may require an inspection.

We will review the order and shipment records and work with the carrier when appropriate. Any replacement, refund or other resolution will be determined according to the circumstances, the agreed terms, our Refund Policy and applicable law.

Please report concerns promptly so we can meet applicable carrier claim deadlines. Nothing in this policy limits rights or remedies that cannot lawfully be waived.

CONTACT US

For shipping questions or assistance, please contact:

SONICS IMPORTS INC
406 E. 4th St.
Los Angeles, CA 90013

Email: info@sonicsimports.com
Phone: (213) 626-6005
Website: https://www.sonicsimports.com