Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide you with the best shipping experience possible. Below are the details regarding our shipping policies:

Shipping Methods and Delivery Times

  • We offer [standard, expedited, express] shipping options for [domestic/international] orders.

  • Processing time: Orders typically take [1-3 business days] to process before they are shipped. Processing time may vary during holidays or sales events.

  • Delivery times:

    • Standard Shipping: 5 to 10 business days

    • Expedited Shipping: 4 to 8 business days

    • Express Shipping: 3 to 5 business days

  • Please note that delivery times may vary depending on the destination and external factors, such as weather or carrier delays.

Shipping Costs

  • Shipping costs are not calculated at checkout. Once your order is placed, we will contact you directly with the applicable shipping charges based on your location, shipping method, and the size/weight of your order.

    Alternatively, we may add the shipping charges to your order invoice after checkout. Your order will not be processed or shipped until these charges are confirmed and paid.

  • For any questions regarding shipping before placing your order, please feel free to contact us.

Shipments to Brokers – Responsibility Disclaimer

  • When orders are shipped to a broker, freight forwarder, or third-party logistics provider, US Global Imports is only responsible for ensuring the order is properly packed and delivered to the specified broker's address. Once the shipment has been successfully delivered to the broker, our responsibility for the condition and completeness of the order ends.

  • We do not assume liability for missing, lost, or damaged items after the package is received by the broker. It is the broker’s responsibility to inspect, handle, and secure the contents of the shipment upon receipt. Any claims for shortages or damage must be addressed directly with the broker or the final shipping carrier used by the broker.

Order Tracking

  • If you encounter any issues with tracking or delivery, please contact us at info@sonicsimports.com, and we will assist you promptly.

Address Issues

  • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

  • If there is an issue with your address, please contact us as soon as possible so we can make the necessary adjustments before your order ships.

🚫 Shipping Restrictions

We ship nationwide; however, it is the customer’s responsibility to ensure that all products ordered comply with their local and state laws. This includes, but is not limited to, restrictions on:

  • Flavored products (flavor bans)

  • Tobacco and vape-related taxes

  • Kratom

  • THC, Delta-8, Delta-10, and other cannabinoids

  • CBD

  • Any other regulated or restricted products

US Global Imports is not liable for any orders that are seized, delayed, or rejected due to violations of local or state regulations. By placing an order, you accept full responsibility for understanding and complying with all applicable laws in your area


Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately at info@sonicsimports.com. We will work with the shipping carrier to resolve the issue. In some cases, we may offer a replacement or refund depending on the circumstances.

Contact Us

If you have any questions or need assistance with shipping, please reach out to us at info@sonicsimports.com or call us at (323) 719 9579.